In this modern world, especially modern Atlanta, there are so many things to take up your time and concern — and they all require a commitment from you.
That said, you do not want to spend your time worrying about certain things in your life and that certainly includes your air conditioning and heating system.
When you come home from a busy day at work or ferrying the kids around metro Atlanta traffic, the last thing you want to have to worry about is whether your AC unit is up to the task of cooling your house — or whether your heating system will keep the drafts out at night.
So, if you find yourself facing these questions, don’t let AC heating repair add stress and annoyance to your already hectic life.
The question is how best to avoid heating and cooling concerns? How do you ensure that you choose the right company to repair your problems? And how do you ensure that you will not have continuing air conditioning repair needs or heating issues?
The answer is to choose the right service company, a heating and cooling company that will impart a percentage of 100 satisfaction guarantee and put an emphasis on service and your happiness — which actually leads us to another question: How do you choose the best heating and air company for you?
The best way to ensure a 100 out of 100 satisfaction guarantee is to do your homework.
Talk to your friends, family and neighbors — which air conditioning and heating companies do they use? What are their experiences with the companies they employ? Would they recommend them to you? Did they like their service contract? Is the company familiar with Atlanta? Do their service technicians do a good job? All of these questions will help determine which direction to start leaning for your heating and AC needs.
Next, start sizing up the company up via their web presence — Check the company website and check their ratings on Google (avoid sites like Yelp, as it is easier to manipulate rankings and reviews, instead of on Google.) A good website should not make or break your choice, but it will tell you a lot about their emphasis and how easy it may be to contact them. It can also give you an idea of where they are located and how well they might know the Atlanta area, which is important, as the service technicians will know what kind of weather and challenges your heating air unit faces.
Now, it’s time to contact the heating air company — either over the phone or via email — and start asking direct questions:
- How long have they been in business?
If you have an older heating and air unit that needs repair or service, it won’t do to have your technician familiar only with newer technology. And companies that have been around for several years have demonstrated both staying power in the market and the ability to grow with heating and cooling industry, which is constantly evolving at a very fast pace.
- Do they continue to train and teach their technicians on new technology?
Even if you have an older AC or heating system that requires service, it’s always a good idea for a company’s technicians to know new technology and methodologies. The more they know about heating air technology, the more options they will have when working on repair and service jobs.
- Are their technicians NATE certified and fully insured?
You want your air conditioning repair company to stand behind its work, and by employing nationally-accredited and insured technicians, it shows a commitment to quality and service. NATE certified service technicians are the standard for the way service is performed in the Atlanta area and in the US today.
- What type of air conditioning units and parts do they themselves sell and supply?
Certainly, there are some universal technologies in heating and air repair and service. But it’s always a good idea to check and see if the AC repair company you intend to hire sells or is familiar with the type of air conditioner you have in your home already.
- What kind of emphasis do they put on customer service?
It’s a fair question to ask, and there are several ways to determine how important it is to them. For example, do they drug test their employees, including their service technicians? A commitment to this policy shows how serious a company is about their reputation. The same goes for safety training.
- Will they give me a quote in person and in writing?
No AC repair company worth its salt will offer to give you a quote over the phone. They need to come out and see the issue firsthand and get to know your home. Every system’s parameters and needs are unique because of the home that they are cooling, so while they may be able to come up with the likely issue via phone call, they will not want to make an estimate of the work without knowing the specifics of what the unit must accomplish. Also, you need a repair/service contract in writing so that you have permanent documentation.
Conditioned Air Systems will answer all of these air conditioning/heating questions today. Just contact us now, and we’ll take the worries off your hands and get you back to spending your time on things you would rather be spending time on.